Last Updated: July 2026
At Snap2Bolt, we are dedicated to providing clear, transparent, and seamless ledger systems for our clients. This document outlines our standard guidelines for order cancellations, standard product returns, and payment refund protocols.
• Before Dispatch: Customers can cancel any verified batch order from their user dashboard within 24 hours of initialization, provided the package has not entered final logistics routing.
• After Processing: Once inventory units are allocated, locked, and handed over to courier tracking channels, cancellations cannot be processed directly via the platform.
We accept return requests under specific validation guidelines:
• The request must be raised within 7 days of verified package delivery.
• The item must remain unopened, unutilized, and securely enclosed in its original standard box packaging.
• For any damage metrics or missing items, we request an unedited unboxing video verification trace sent to our support team.
Once a cancellation or return is verified and approved by the Snap2Bolt compliance team:
• The total refundable settlement will be initialized back to your original source payment network (UPI account, Credit/Debit Card, or Bank Node).
• Following official banking standards, refunds typically require 5 to 7 working days to clear and reflect in your registered Snap2Bolt commercial ledger profile statement.
In accordance with payment gateway compliance standards (Razorpay/Cashfree), any unverified chargeback requests will be resolved through our official dispute trace logs. We urge our clients to reach out directly to our support channel to resolve any ledger mismatches instantly.
To initiate a return trace or request a breakdown of your cancellation status, please message us at: support@snap2bolt.com